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Richard Mullender

Former Lead Trainer at the National Hostage and Crisis Negotiation Unit, Scotland Yard

Specialist Subjects
Listening
Communication
Negotiation
Language:
English
Richard Mullender

Former Lead Trainer at the National Hostage and Crisis Negotiation Unit, Scotland Yard

Biography

Richard Mullender is the founder of The Listening Institute which brings the elite level listening skills used by hostage negotiators into the corporate world. Mullender’s premise is that once you know what to listen for in any negotiation, you can truly understand who you’re talking to. And once you genuinely understand them, you can boost your power to influence significantly. Some years’ ago, Mullender was working as a London detective and hostage negotiator. Word of his interviewing skills spread and he was asked to become Lead Trainer at Scotland Yard’s National Hostage Negotiation and Crisis Unit. By drawing on his experience of negotiating with the Taliban, dealing with extortion threats overseas and diffusing domestic sieges, Mullender radically overhauled protocol at Scotland Yard. Mullender’s eminently practical approach impacted on the global scene too. Hugely influential bodies from the United Nations to the FBI invited him to share insights with them. Mullender then established his own training company, sharing elite level listening skills with the business world. International success quickly followed. The corporate world saw the immediate value of understanding the drivers behind clients and colleagues’ attitudes and behaviour, using elite level listening skills to uncover their true agendas and using those unique insights to influence outcomes. Mullender has one simple mission: To teach the business world to listen like hostage negotiators so they can strike better deals. Richard has shared hostage negotiation skills with the Bank of England, BAE Systems, KPMG and PWC.

INTRODUCTION NOTES

How can you achieve more by doing less? Our fantastic keynote speaker, Richard Mullender, a former hostage negotiator, will cut through the noise so that you leave this session knowing exactly how to understand and influence your audiences quickly. With modern technology changing how we interact, Richard will reignite your passion for fundamental communication skills. Whether it’s colleagues, customers or prospects you’re trying to negotiate with, Richard will show you how to get the most out of the time you have with them, so that you genuinely understand what makes them tick. Expect an interactive and enlightening session because that’s what you’re going to get!

BOOKS & MASTERCLASSES

MASTERCLASSES
  • COMMUNICATE LIKE HOSTAGE NEGOTIATORS

    We're all taught to talk. None of us are taught to listen. And yet we know that all effective communication starts with listening. Listening is a skill that's seriously undervalued in the business world. This training is developed by an experienced hostage negotiator to help you and your team gain a skill very few people have and use it ethically to influence and persuade.Expect to be entertained; be challenged; and learn valuable skills from the closely guarded world of hostage negotiation.A hostage negotiation scenario can be played as part of the masterclass to put your new skills to the test in a controlled 'life or death' crisis situation.

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